Auto Repair in Covington

Great service

Jefferson Auto goes the extra mile to accommodate their clients. Alicia is very nice and willing to help

They used to have great customer service but I think they are too busy to care about customer service anymore. I brought my truck in for struts and asked for top quality parts with the best warranty. The struts they replaced went bad in 2 years. I called them for help and was told they wouldn't help. After researching the parts they put on my vehicle, I see they used the lowest tier struts from the brand I requested and charged a markup I consider to be too high. I ended up having to change the struts myself because I couldn't afford another $2500 to re-do what they did a second time. I fixed it myself for under $300. I called them to get an alignment done after I changed the bad struts and was given rude service over the phone and a wishy-washy answer on whether could bring it in or not. It's sad to see a local business treat their customers this way after you have given them thousands of dollars in business and loyalty over the years go un-reciprocated.

Good service

Steve was very pleasant to deal with. Only performed work needed and priced appropriately. Would return to Jefferson Auto North!!

These folks are the best! I highly recommend them for all your automotive needs.