5

I was so pleased with my recent experience with Jefferson Auto! My husband died within the last year and, sorry to say, I had ZERO experience with auto maintenance... These folks treated me with respect, were prompt with their service, had reasonable prices, and even provided me with rides to and from their business! Thank you!

Thank you. Please let us know if there is anything we can do to help you at anytime.

- Jefferson Auto Service North
4

This is a critical assessment of the auto-shop. The rating would be a 4.2 out of 5. First, the Negatives: Over the phone I received an estimate for $30 less than the standard price to fix the vehicle. Having a friend do it would cost $200 less than the standard price, (no warranty and just bad idea in general etc). I have received an estimate before-hand for $90 over standard price by an untrusted mechanic (non-Jefferson affiliated). Jefferson notified me that the estimate may change when I bring it in. The actual estimate was for $50 over the standard price. After the work done, the estimate changed to $80 over the estimated price. Jefferson also charged $80 more than the price for all parts combined, I never asked why (should have). Jefferson said they changed some small parts, when they didn't. I can recognize the old part. The mechanic didn't tell me this, only the representative, so it's possible for miscommunication. Jefferson reported the vehicle to have "problems" after being fixed. This is not true, it runs great now that they finished repairs. It was most likely notated for insurance reasons, and they did run into problems during working on the vehicle, but when finished, i was asked to sign a document saying it still had problems. I signed without question because I just don't fight every battle.Second, the Positives:Maybe as short as I describe the positives, they won a customer. Their staff looks like they can work on cars confidently. No storage fees. Reputation high enough to work on police vehicles, paramedic vehicles. Despite the odd behavior to cover up price/ change price/ etc, they did work equal to what I paid. They have key mannerisms that define a good mechanic, a trusted mechanic. I wont list all the mannerisms, since the bad mechanics would read this and learn how to fool others better. I give my stamp on a Legit Fair Mechanic Shop... for Jefferson Auto Services. They offer a fair deal, and fair deals are worth more than someone who aims to pocket money. In the end, I paid $90 over standard price, and there were "problems" that justify the extra amount, asking for extra favors after the estimate already made, not related to the direct repair. $90 more was justified, so I paid the right price to repair the car, no more, no less.Conclusion: Jefferson could do better with telling accurate information about repairs (some parts said to be replaced, were worked on, but not "replaced", just improved). In the end, if you paid them, they worked with that money. The price will be standard, not what you see online, but an estimate that lines up with other local trusted mechanics in the area.Their shop is also clean, and spacious. Walking in there and looking around, I could tell that my car will be fixed the best it can in the covington/ mandiville area. I know that if I ask for more, I will pay more, and get more. Jefferson is great for securing a reliable car. This was a critical review. Good shop to go to.

5

Love, love, love this place!! Friendly and helpful staff. Quick and exceptional work. Competitive pricing. And they're the only place that I have ever known of that once you purchase 4 oil changes, the 5th is on them!!! Wouldn't go anywhere else!!!

5

All I can say is AWESOME PLACE!!! we were driving from Houston to Biliox an our truck gave us a huge scare and Thank God for this place! Great service, Great attitude for explaining our problem an getting us quickly back on the road!!!! I Highly recommend this place for all my Houston summer families traveling!!

5

These guys are the BEST!! Cant go wrong using them!

5

Great service and staff. Quality work.

5

Very friendly and knowledgable. I'd definitely return for my car services needs.

5

I noticed the two ratings frim July 14th and November 19th were for L&L Auto Repair and not Jefferson Auto Service who took over this location in September of 2009. I took my car there because I heard new owners took over this location and had a very nice experience. They took care of my car in a timely manner at a great price.

5

GREAT SERVICE! No problems. GREAT SERVICE! No problems. Did the job right and fast! They really do live by their motto: "Where Customers Come First"

5

Great Service and Expertise

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